My Order

FAQ

What methods of payment do you accept & is my Online transaction secure?

We offer both Credit Card and Paypal. All Credit Card transactions are processed through Shopify’s Payment Gateway which adhere to strict security standards outlined by the PCI Security Standards Council, please refer to our Privacy Policy for more information. No Credit Card information is stored on our website.




What is your Returns Policy?

We are happy to offer a 14 day money back guarantee. Please refer to our Customer Guarantee / Returns policy for details.




Images

Images are an indication of design only and actual colours may vary slightly due to individual monitor settings.

Please Note: Nursery cushions and accessories are photographed in the cot for display purposes only, and should be removed from the cot when the Bub is in it. Walls, chairs and furniture are ideal ways of incorporating some of the beautiful cushions and accessories around your nursery and before you know it they will find a place on your little ones big bed!




Quilt Cover Set Size Guidelines

Single 140 x 210cm

Double 180 x 210cm

Queen 210 x 210cm

Kind 245 x 210cm

Super King 270 x 240cm




What is the difference in sizes?

Coverlets & Bedspreads come in a variety of sizes. Bed heights and personal preferences also vary so it’s best to refer to the measurements in the listing for your consideration.

Quilt Covers sizes correspond to bed size:

  • Single 140 x 210cm
  • Double 180 x 210cm (Typically the size used on a King Single Bed)
  • Queen 210 x 210cm
  • Kind 245 x 210cm
  • Super King 270 x 240cm




What is the difference between a Coverlet / Bedspread & Quilt Cover?

A Bedspread is a term given to a pre filled bedcover which is used to dress the bed / cot. Comforters & Coverlets fall into this category and they can all vary in weight, size and thickness. Coverlets & Bedspreads may be used for decoration, layering and warmth and are generally used with sheets and blankets.

A Quilt Cover, sometimes also referred to as a Doona Cover, is supplied unfilled with an opening.

There are many inserts available in the market place to be used in conjunction with a quilt cover, typically these are Feather & Down, Wool, Cotton or Polyester.




When can I expect my parcel to arrive?

Orders are usually dispatched within two business days from our Melbourne based Warehouse.

Parcels will typically be in transit for:
1 to 3 Business Days (VIC)
3 to 5 Business Days (NSW)
4 to 6 Business Days (TAS / SA)
5 to 9 Business Days (QLD/ WA / NT)

Please contact us for a weight based quote if you require Express Post Shipping or International Postage (currently only available to New Zealand).




How can I track my parcel?

You will receive an email confirming your Australia Post tracking number on the day of dispatch. By logging onto the Australia Post website and entering your tracking number you will be able to see the progress of your delivery from start to finish.




Do I need to be home to accept my delivery?

Yes all orders are sent receipted delivery ( signature required ) for security and peace of mind. If you’re not home at the time of delivery your order will be taken to your local Post Office for collection.




Can my order be delivered to a PO Box Address?

Yes all orders are sent via Australia Post and can be delivered to a Post Office Box.




Can I collect my order from your Warehouse?

Due to occupational health & safety regulations we are unable to offer local pick up of orders.